Availability & Appointments

Office Hours

Our nurses are available to speak with parents from 9 a.m. to 5 p.m. M-F

Weekends

We are open for "after hours" acute care (sick visits). Please call the receptionist in advance so that we can reserve a time for your child.

Holidays and After Hours

Our practice uses the Rochester Community Pediatric Telephone Triage system for after-hours calls. Nurses with specialized training in providing pediatric medical advice staff the triage system. Please call our office phone number 585-225-2610 to reach the after-hours nurse. They will forward your call, as necessary, to one of the pediatricians who will call you back 24 hours a day, 365 days a year.

Emergencies

In the event of a life-threatening emergency (for example, your child is not breathing), call 9-1-1 and have your child taken to Golisano Children's Hospital or Rochester General Hospital. Please call the office the next day to inform the secretary so that she can follow the requirement for the insurance companies for emergency department visits.

Cancellations & No-Shows

Please call us, 24 hours in advance, to cancel an appointment. No-Shows are appointments where the patient did not show up and/or did not provide us appropriate notice. Patients that have 3 No-Shows will be charged $50 for the missed appointment and may be dismissed from the practice.